Support IT™ – Help Desk
Support IT is our
Onsite and Remote Hands-On Assistance
Our robust processes, highly competent technical team and technology tools are leveraged together to offer unmatched service guarantees. As part of our service, we offer technical support remotely for all inquiries or onsite global dispatch services.
Multilingual Help Desk Support
We serve over 50,000 users globally, with our first contact resolution (FCR) sitting at an astonishing high value of 92%. One of the key reasons we are able to do this is because we assign you to the correct support individual to be able to immediately resolve your issues. You can receive support and view ticket interfaces in the following languages: English, French, Portuguese and Spanish.
Ticket Management with SLA
No matter how the end user connects with our help desk team, the entire process is documented and tracked every step of the way. Our time enforced SLA ensures that you experience a significantly reduced resolution time. Track ticket management using our customer ticket dashboard to view automated status reports with feedback ratings.
Flat Fee User Pricing
One of the challenges businesses face in having a secure and stable IT infrastructure is finding a help desk that understands the powerful user support demands of applications at a reasonable cost. The advantage of the Support IT platform is that the pricing structure is based on fixed monthly rate per user and our support services can be utilized as much as needed.
Additional Benefits of Support IT
Receive these added features when you use our service help desk.
Flexible Application Support
Our team is consistently training and adding to their list of supported applications, tools and services.
SOC 2 Compliance
The controls, procedures and personnel involved in Support IT adhere to industry best practices.
Three Tier Support
Support IT has three tiers of help desk support available to clients that can support all their needs.
Help Desk Integration
We can easily integrate our help desk solution into an existing or new architecture.
User Satisfaction Polling
Using 1-click email surveys, we have quickly been able to improve our service based on your feedback.
Office Apps Supported
The entire Microsoft Office Suite is included in our support, as well as critical business apps such as Adobe Reader.